A Client Relations Representative, or CRR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CRR’s are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CRR’s can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


Manage high inflow of incoming calls
 Be well versed in placing orders in trading terminal
 Identify & assess customers’ needs to achieve satisfaction
 Build sustainable relationships, trust with customer accounts via open & interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Handle customer complaints, provide appropriate solutions & alternatives within the time limits
 follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers


1-3 years’ Experience.
 Strong multi-lingual skills & an effective communicator with customer delight centric approach
 Proven customer support experience or experience as a Client Service Representative
 Track record of over-achieving quota
 Strong phone contact handling skills and active listening
 Familiarity with CRM systems and practices
 Customer orientation and ability to adapt/respond to different types of characters
 Excellent communication and presentation skills
 Ability to multi-task, prioritize, and manage time effectively
 Graduate or equivalent degree
 Multi-lingual speaking skills will be an added advantage

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