I haven't received an email with my user ID. Why might that be?

The email containing your user ID may not have been sent for the following reasons:

Incomplete Account Opening Process​

If your account opening process is not completed, please visit the link used to initiate the account opening to finish the process. For a step-by-step guide on opening a Tradejini account online, check out our  How to open a Tradejini account online tutorial.

Supporting Documents Rejected:

In some cases, the supporting documents you provided may have been rejected. To understand the specific reasons for rejection, please refer to our article on Why was the account opening application put on hold?. Rest assured, if there are any rejection issues, we will communicate them to you via email.

Scrutiny at the end of the exchange, KRA or the regulator:

In most of the cases, the account opening review process is completed from Tradejini's end within 24 hours of completion the account opening process. We are required to submit each account opened to the exchange, KRA and the regulator for their approval which may take undefined time which is not in the control of Tradejini. Some of the reasons for rejection by the authorities are, mismatch in the name, address and other KYC details. We request clients to ensure all their details are accurately entered during the EKYC process to ensure that your account is opened seamlessly. 

Once your account opening process is successfully completed and verified, you can expect to receive an email containing your user ID within 24 working hours. We appreciate your patience in this process.