| Q: I haven’t received an email with my user ID. Why might that be? | |
| A: The email containing your user ID may not have been sent for the following reasons: | |
| Incomplete Account Opening Process: | If your account opening process is not completed, please visit the link used to initiate the account opening to finish the process. |
| Supporting Documents Rejected: | In some cases, the supporting documents you provided may have been rejected. we will communicate them to you via email. Please Leave Mail at help@tradejini.com |
| Once your account opening process is successfully completed and verified, you can expect to receive an email containing your user ID within 24 working hours. We appreciate your patience in this process. | |
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